Last updated: May 16, 2019
Delivery & Shipping
Once your order has been received by us, you will receive an email confirming your order. Please retain this for your records. We will then start processing your order, which can take 7-10 days. Once processed and dispatched you will receive an email notification and a tracking number from our courier letting you know details of your delivery.
We offer free domestic shipping for the UK. There is a flat rate for international shipping, please enter your region at checkout. We provide a tracked service with our courier which requires a signature on delivery. The delivery times below are an estimate from the date of dispatch for all items that are in stock, and are dependent on where you live. National/International Bank Holidays & weekends do not count as working days. We do not have control over all aspects of the time frame once we have handed over your package to our courier service and therefore cannot be held responsible any delays outside of our control when orders are in transit. Due to the Covid-19 outbreak, there may be delays in receiving your package, but you will be updated throughout the process if there is.
Once your order has been processed & dispatched, please allow 5-7 working days for your order to arrive.
Europe EU & Europe Non-EU
Once your order has been processed & dispatched, please allow 7-10 working days for your order to arrive.
Rest of the World
Once your order has been processed & dispatched, please allow 10-15 working days for your order to arrive. Please note, any customs duty and tax will need to be paid by the customer once the order arrives in the country for delivery.
If you are interested in customising an item, please email us at email@example.com. Any products that come under this category can take 10-12 weeks from the date of purchase to make, however some items may take longer depending on the design and scale, and we will inform you of this. Once it is made, you will receive an email notification confirming this and we will start to process your order ready for dispatch. The delivery time frames set above can be applied in the same way once the order is dispatched. Please Note: All products in this category are non-refundable as they are made-to-order.
All products falling under ‘Threads by Shereen Syed’ which include Pashmina Handmade Shawls, Stoles & Scarfs are bespoke, hence all products in this category are non-refundable as they are made-to-order unique pieces.
Out of Stock Items
If any items are out of stock and you would like to order them, please email us on firstname.lastname@example.org and we will let you know when it will be restocked again. If we are unlikely to restock the items, you can request to have it made-to-order, which can take 10-12 weeks to produce. Please see above guidelines regarding bespoke items.
We offer payment through PayPal which is the best and most secure method of payment online. You will be transferred to their website where they solely handle your payment. You do not need a PayPal account to make payment. VISA, Mastercard, AMEX & Discover are also accepted through PayPal. Once payment on their side has been confirmed you will then be transferred back to our website for confirmation of your order.
At any point if you have any questions please do not hesitate to contact us by email on email@example.com